Terms of service

Terms of Service

Welcome to Velyra Roots. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. Online Store Terms

You must provide accurate and complete information when placing an order. You may not use our products or website for any unlawful or unauthorized purpose.

2. Products and Pricing

We aim to display product descriptions, images and prices as accurately as possible. Prices may change without notice. Product colours and appearance may vary slightly depending on your device or screen.

3. Orders

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or inaccurate customer information. If payment has already been taken for a cancelled order, the appropriate refund will be issued.

4. Payment

Payments are processed securely through the payment methods displayed at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

5. Shipping and Delivery

Shipping times and delivery information are described in our Shipping Policy. Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

6. Returns and Refunds

Returns, cancellations and refunds are handled according to our Return and Refund Policy. Nothing in these Terms affects any statutory consumer rights you may have under applicable law.

7. Product Use

Products must be used according to the instructions provided. Information on our website is provided for general informational purposes and is not intended as medical or professional advice.

8. Intellectual Property

Content on the Velyra Roots website, including our branding, text, graphics and original images, may not be copied, reproduced or used without permission, except where permitted by law.

9. Third-Party Services

Our store may use third-party services, including payment and delivery providers. Their services may be subject to their own terms and privacy policies.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so. To the extent permitted by applicable law, Velyra Roots will not be responsible for losses that were not reasonably foreseeable.

11. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be available on this website.

12. Contact

If you have any questions about these Terms, please contact us at:

support.velyraroot@gmail.com