Shipping policy

Shipping Policy

Velyra Roots currently ships to customers in the United Kingdom.

Shipping Cost

We offer FREE Standard Shipping on eligible UK orders.

Order Processing

Orders are processed before dispatch. Processing times may vary depending on product availability, order volume and fulfilment conditions.

Delivery

Estimated delivery times may vary depending on the destination, carrier and fulfilment location.

Where a delivery estimate is shown at checkout or in your order confirmation, please treat it as an estimate rather than a guaranteed delivery date.

Unless a different delivery timeframe has been agreed with you, orders will be delivered without undue delay and within 30 days of your order.

Tracking

Where tracking is available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather or high seasonal demand.

If you experience a significant delay, please contact us at:

support.velyraroot@gmail.com

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

Lost or Damaged Orders

If your order arrives damaged, or if you believe it has been lost in transit, please contact us with your order number and relevant details so we can investigate.

Contact

For shipping questions, contact us at:

support.velyraroot@gmail.com